Payments
The payments on Rubicon Jewels can be made using one of the following options
Paytm/ Direct bank transfers/ Card Payment / UPI / COD / PayPal. Please note that COD will be chargeable at Rs 80/- extra (Cash handling charges). Kindly mention your contact number as comment in the account transfers for us to trace the payment and confirm your order.
Shipping Policy
Thank you for visiting and shopping at Rubicon Jewels. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days except for the customised orders or pre-orders or as communicated during the order placement. Orders may not be shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Any dispute with respect to delivery (Marked as delivered but not received, Missing item in packet, incorrect items, empty packet) should be brought to Rubicon Jewels’s knowledge within 48 hours of delivery via Whatsapp message on 9827415614. Post 72 hours the parcel will be assumed to be received by the rightful owner and no further dispute for the above mentioned cases shall be entertained. The decision by Rubicon Jewels in this regards will be deemed as final.
Shipping rates & delivery estimates
We offer free shipping Pan India. In most cases delivery to over 95% pincodes occur within 6-7 business days, but this may get delayed due to unforeseen circumstances. In such cases, we will try to resolve the issue as soon as possible and in case we are not able to deliver this within 45 days, we will issue a refund for your order.
Cash on Delivery will be available for most of the pincodes at an additional charge. However, there will be no COD for customised orders.
Logistics Partner
We have tie-up with all leading logistics partners viz Delhivery, DTDC, Fedex, Bluedart, Aramex. The carrier is chosen basis the availability, pricing and serviceability in the required pincode. For remote locations not covered by private couriers or locations with certain restrictions, we use Indian Postal Services (for domestic shipments).
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). It may take upto 10-12 business days in extreme cases to be able to ship the consignment (usuallly we ship it out in 1-3 days of receiving the order). The tracking number will be active within 24 hours. Usual transit & delivery times for overseas shipments range from 15-25 business days from the date of shipping, varying from country to country and may extend even further in case the recipient is not available/ contactable during delivery. Any orders returned due to non claim or recipient not available during delivery or recipient refusing to accept the delivery will absolve Rubicon Jewels of its liability and the customer would not be eligible for any refund. Any issues with delivery has to be brought to Rubicon Jewels’s attention via email and the team will try to resolve the issue in the best possible manner.
Customs, Duties and Taxes
All domestic orders are tax paid and no additional tax is to be paid by the customer.All fees imposed during or after shipping is the responsibility of the customer (import duties, brokerages, tariffs, taxes, etc.).
All the products which are purchased will be delivered in 7-10 working days.
Damages
Please refer to the Exchange and return policy for the same.